Returns & Refunds

What is your returns policy?

We hope you love the fabrics you buy from us but you can return your items up to 14 days from the delivery of the goods to you. As long as we receive the returned goods within 14 days of you receiving your order and as long as they are in the condition in which they were sent to you we will be able to exchange or refund them.

If goods are not returned to us in a non saleable condition or they have been damaged we unfortunately have to reserve the right to refuse an exchange or refund.

Who covers the cost of the return postage?

We would love to offer free returns and have looked into it; if we did the costs would have to be absorbed elsewhere, for example in the price of the fabrics. This means that you are responsible for returning the goods to us and we would therefore recommend getting return proof of postage as we cannot be responsible for returns that do not reach us.

Will I get the original post and packaging charges refunded?

If it is our fault, ie if you get the wrong item or the item is faulty and it is the only item in an order then of course we will.

Condition of returned goods

We want you to be happy with every purchase you make. Please inspect the items, however, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full, minus any amounts due by way of compensation to either repair the goods or to cover any loss.

How long does it take to process my returns?

We endeavour to turn them around very quickly and usually it only takes up to 5 working days from receipt of the parcel. However at very busy times please allow up to 14 working days.

Where should I send my Returns?

We would like you to be happy with your purchase, however if you are dissatisfied please read the conditions of our returns policy before you send to: