Help - FAQ's

How accurate are the colours of the fabrics?

The fabric colours represented in the photos may differ slightly from the actual product. All images are taken in natural light but their appearance on-screen can vary depending on the calibration of your computer monitor. If fabric colour is important, be sure to check with us before you purchase online.

Do you do samples?

Yes we do please click on the croft mill sampling link to see more details.

How long will my parcel take to come?

Delivery is by courier service, standard or registered post depending on size and value of order. All fabrics have to be cut for each order which does take time and despatch is normally within 4 working days of receipt of order, although in rare circumstances please allow up to 14 days. From despatch your parcel should arrive with you within 1 - 3 working days depending on the courier and where you live. Please be aware that we are unable to specify the time of delivery.

Why may I not be able to have my fabric even though it showed in stock?

All orders are subject to item availability. Our website is updated during the week to reflect stock levels but as we are a mail order business we receive postal, telephone and internet orders on a daily basis which are processed in numerical order. This unfortunately means the website cannot monitor intraday stock levels including the weekends. We are sorry for this and are looking into how to improve it.

You only have a standard shipping charge to the UK mainland - do you ship elsewhere?

Yes we ship anywhere. Please see our shipping page for all details on delivery to the rest of the world.

Can we visit your shop?

We are not a retail shop and therefore are not open to the public; however arrangements can be made for you to pick up your fabric if you prefer. If you want to do this then we will be more than happy to let you look though our fabric range so please contact us to make arrangements.

Do we have to order online?

No not at all, we can take your order over the phone or by post. Please see all our contact details where you can also print off an order form if you would like to post your request.

I used to buy from Croft Mill and wondered do you still send out your catalogues?

Yes we certainly do; as long as Big Al is inspired long may it reign. It is also available to read on screen or print off from the website. New catologues are posted online every 8 weeks or so as the postal one goes out. If you would like to read the present one or, if you would like us to email you a copy of the new one when it is ready please click here to read or fill in your details.

If you would like to be re-instated or indeed would like to begin getting a copy in the post please email fabrics@croftmill.co.uk and tell us you would like a Postal Catalogue. We will also need your Name, Address and Postcode.

What is your Refund Policy?

We put customer service and commitment at the heart of what we do. We strive to get it right every time but occasionally things don’t go as planned. When this happens we will find a no fuss solution.

Please click here to see our refund policy