Tech and Legal
Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with croftmill.co.uk
These terms and conditions only apply to web site sales.
Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date as soon as we can. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Croft Mill UK Limited to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.
What happens if I want to cancel my order?
If you are in the European Union and you cancel your order in writing within 14 working days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order once the goods are returned. The postage is only refundable on return of the entire order. If any premium or express delivery was arranged, we will only refund the cost of standard delivery. The goods must be returned in a saleable condition.
You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 21 days to return your goods and receive a refund for the cost of the goods).
More details about returns can be found here;
Non UK customers
We welcome enquiries from customers in other countries; any orders placed online can be paid for by Paypal or by most major credit/debit cards.
If ordering by telephone you may pay by most major credit/ debit cards or by Paypal invoicing. If you choose to pay by credit/debit card on ordering on the telephone, we will only charge your card upon despatch of goods.
Product images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
Accepting orders and security
When you place an order, either by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.
When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit one of our stores.
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These terms and conditions only cover the Croft Mill UK Limited web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
croftmill.co.uk is a trading name of Croft Mill UK Limited; Company Address Office Unit 5/6 Primet Business Offices. Colne, BB8 8DQ. We cannot guarantee that this web site will be compatible with all customers computers.
Croft Mill UK Limited owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.