Help - FAQ's
How accurate are the colours of the fabrics?
The fabric colours represented in the photos may differ slightly from the actual product. All images are taken in natural light but their appearance on-screen can vary depending on the calibration of your computer monitor. If fabric colour is important, be sure to check with us before you purchase online.
Do you do samples?
Yes we do please click on the croft mill sampling link to see more details.
How long will my parcel take to come?
Please click to see more information regarding our delivery schedule.
Why may I not be able to have my fabric even though it showed in stock?
All orders are subject to item availability. Our website is updated during the week to reflect stock levels but as we are a mail order business we receive postal, telephone and internet orders on a daily basis which are processed in numerical order. This unfortunately means the website cannot monitor intraday stock levels including the weekends. We are sorry for this and are looking into how to improve it.
You only have a standard shipping charge to the UK mainland - do you ship elsewhere?
Yes we ship anywhere. Please see our shipping page for all details on delivery to the rest of the world.
Can we visit your shop?
We are not a retail shop and therefore are not open to the public; however arrangements can be made for you to pick up your fabric if you prefer. If you want to do this then we will be more than happy to let you look though our fabric range so please contact us to make arrangements.
Do we have to order online?
No not at all, we can take your order over the phone or by post. Please see all our contact details where you can also print off an order form if you would like to post your request.
I used to buy from Croft Mill and wondered do you still send out your catalogues?
Yes we certainly do; as long as Big Al is inspired long may it reign. It is also available to read on screen or print off from the website. New catologues are posted online every 8 weeks or so as the postal one goes out. If you would like to read the present one or, if you would like us to email you a copy of the new one when it is ready please click here to read or fill in your details.
If you would like to be re-instated or indeed would like to begin getting a copy in the post please email fabricscroftmill.co.ukand tell us you would like a Postal Catalogue. We will also need your Name, Address and Postcode.
Will my fabric all be from one dye lot?
We only ever fulfil an order for fabric from one dye lot off the same roll. Please ensure you order enough to complete your project in one order as we cannot guarantee we will have the same dye lot on your second purchase.
Will my fabric come rolled or folded?
All of our fabrics will be sent folded unless you are ordering large quantities which may come supplied on a roll.
Are your fabrics pre-shrunk?
Unless otherwise stated you should assume that fabrics are not pre-shrunk and treat them prior to use accordingly.
If I order fabric now will it be available in a few months time?
Our regular fabric lines are always available and kept in stock, however if a supplier discontinues a particular line we cannot guarantee that we will be able to supply the fabric for you and it may be taken off the website. We also cannot guarantee that the fabric would be from the same batch, so colour or texture may vary.
Our clearance or designer fabrics which come in limited quantities will only be available whilst stocks last.
None of these answer your question?
We take great pride in offering the highest level of service to our customers all over the world. If you cannot find an answer to your question, please contact our Customer Service Team on 01282 859281 for more information or email infocroftmill.co.uk. They will aim to respond to you within 24 hours.
What is your Refund Policy?
We put customer service and commitment at the heart of what we do. We strive to get it right every time but occasionally things don’t go as planned. When this happens we will find a no fuss solution.
Please click here to see our refund policy
How do I check the status of my order?
If you have ordered online then just log into your account and the status of each of your orders is listed.
If you have ordered by telephone or by post then just give us a call and we will let you know.