Returns & Refunds
What is your returns policy?
We hope you love the fabrics and products you buy from us, but if not, you can return your items within 14 days of you receiving your order * (exception - please see below on returning fabrics of under 1mtr). You will be charged a 10% re-stocking fee on anything we have had to cut as they are bespokely for you, so, if you are unsure please request a sample first.
Unfortunately we cannot accept returns of fabric or haberdashery after they have been cut by you, we ask that you please check for faults and make sure you are happy with your fabric before you cut it, thank you.
You will receive your refund as long as we receive them in the condition in which they were sent to you.
If goods are returned to us in a non saleable condition or they have been damaged we reserve the right to refuse an exchange or refund so please package them up very carefully.
* Our usual exchange and refund policy does not apply to made-to-measure products of under 1mtr, which cannot be returned or exchanged unless faulty or not as described. If you are unsure about the fabric please order a sample before you purchase.
Who covers the cost of the return postage?
We would love to offer free returns and have looked into it; if we did the costs would have to be absorbed elsewhere, for example in the price of the fabrics. This means that you are responsible for returning the goods to us and we would therefore recommend getting return proof of postage as we cannot be responsible for returns that do not reach us.
Will I get the original post and packaging charges refunded?
If it is our fault, ie if you get the wrong item or the item is faulty and it is the only item in an order then of course we will.
Condition of returned goods
We want you to be happy with every purchase you make. Please inspect the items, however, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full, minus any amounts due by way of compensation to either repair the goods or to cover any loss.
How long does it take to process my returns?
We endeavour to turn them around very quickly and usually it only takes up to 5 working days from receipt of the parcel. However at very busy times please allow up to 14 working days.
Where should I send my Returns?
We would like you to be happy with your purchase, however if you are dissatisfied please read the conditions of our returns policy before you send to:
Croft Mill UK Ltd,
Office Units 4-6,
Primet Business Centre,
Ensure that you obtain proof of postage from the post office in case your parcel is lost in transit.
Please enclose the following:
1) If you purchased online please let us know your Order number
2) If you purchased via the telephone or by mail please enclose your surname and postcode.