Returns & Refunds
What is your returns policy?
We hope you love the fabrics and products you buy from us, but if not, you can return your items within 28 days of you receiving your order * (exception: fabrics of 1mtr and under are non-refundable, set pieces and sale bundles are non-refundable). Please see more information on returns below.
Every fabric is cut to order, if these bespoke items are returned they are potentially of no use and unsaleable so there is a 10% re-stocking fee on anything valued at less than £10 per metre and 20% thereafter. Postal charges would be at your own cost. If you are unsure we offer a sampling service and strongly advise you order a sample to make sure you are happy with the fabric.
We ask that you please check for faults and errors when you receive your goods and make sure you are happy with your fabric before you wash or cut it. Unfortunately we cannot accept returns of fabric or haberdashery after they have been cut or washed.
If you think you have received the wrong fabric or it is faulty please contact us immediately. You have 28 days from delivery in which to do so.
Please make sure items are returned to us in the condition in which they were sent to you. If goods are returned to us in a non-saleable condition or they have been damaged we reserve the right to refuse an exchange or refund so please package them up very carefully.
Croft Mill UK Ltd, Office Unit 5/6 Primet Business Offices, Colne, BB8 8DQ.
Who covers the cost of the return postage?
We would love to offer free returns and have looked into it; if we did the costs would have to be absorbed elsewhere, for example in the price of the fabrics. This means that you are responsible for returning the goods to us and we would therefore recommend getting return proof of postage as we cannot be responsible for returns that do not reach us.
Will I get the original post and packaging charges refunded?
If it is our fault, ie if you get the wrong item or the item is faulty and it is the only item in an order then of course we will.
Condition of returned goods
We want you to be happy with every purchase you make. Please inspect the items, however, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full, minus any amounts due by way of compensation to either repair the goods or to cover any loss.
How long does it take to process my returns?
We endeavour to turn them around very quickly and usually it only takes up to 5 working days from receipt of the parcel. However at very busy times please allow up to 14 working days.
Where should I send my Returns?
We would like you to be happy with your purchase, however if you are dissatisfied please read the conditions of our returns policy before you send to:Croft Mill UK Ltd,
Office Units 4-6,
Primet Business Centre,
Ensure that you obtain proof of postage from the post office in case your parcel is lost in transit.
Please enclose the following:
- If you purchased online please let us know your Order number
- If you purchased via the telephone or by mail please enclose your surname and postcode.